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Grievance Redressal Mechanism
The Company has laid down the appropriate grievance redressal mechanism within the organization to resolve disputes arising in this regard which ensures that all disputes arising out of the decisions of the Company's functionaries are heard and disposed of at the next higher level.
The Board of Directors shall also periodically review the compliance of the Fair Practices Code and the functioning of the grievance's redressal mechanism at various levels of management. A consolidated report of such reviews shall be submitted to the Board at periodic intervals.
Great services help companies to drive the customer acquisition, retention and service efficiency. In line with the said philosophy, the Company follows a four (4) tier approach for redressal of customer grievances, as detailed below:
Email: wecare@avanse.com
Toll Free Number for customers calling
from India: 1800-266-0200
Contact Number for customers calling
from Abroad: (+91) 22-6680 6464
Written request to the below mentioned details:
Avanse Financial Services Limited, 4th Floor, E Wing, Times Square, Andheri - Kurla Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra - 400059
Email: grievanceredressalcell@avanse.com
Telephone: 1800-266-0200
Kind Attn: Senior Grievance Redressal Manager, Avanse Financial Services Limited, 4th Floor, E Wing, Times Square, Andheri - Kurla Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra - 400059
Name: Mr. G.D Patil
(Grievance Redressal Officer)
Email: gro@avanse.com
Telephone: 022-6859-9999
4th Floor, E Wing, Times Square, Andheri - Kurla Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra - 400059
- File Complaint with RBI Ombudsman through following mode:
i) CMS Portal (https://cms.rbi.org.in); OR
ii) Electronic or Physical mode to Centralized Receipt & Processing Centre (CRPC)
Email: CRPC@rbi.org.in
CRPC, RBI, Central Vista, Sector 17, Chandigarh -160 017
- File an appeal within 30 days of receipt of award or rejection of complaint to:
Executive Director
Consumer Education & Protection Department
Reserve Bank of India
