A V A N S E

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Contact Us

Get in Touch with Us for

New Loan
Enquiries on

1-800-266-9722

Services for Your Existing
Loan on

1-800-266-0200

Services for Your Existing
Loan from Abroad on

(+91) 22-6680-6464

Our Timings:

10 a.m. to 7 p.m. IST

Monday to Saturday (excluding public holidays)

Want to Know More?

You can send customer queries to wecare@avanse.com

Corporate and Registered Office Address

Avanse Financial Services Ltd.
001 & 002 Fulcrum, A-Wing, Ground Floor,
Sahar Road, Next to Hyatt Regency, Andheri (East),
Mumbai - 400099, Maharashtra

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Ahmedabad Address

Avanse Financial Services Ltd.
105, Pinnacle Business Park,
Corporate Road, Prahlad Nagar,
Ahmedabad – 380015, Gujarat
Tel: +91 79 4105 6000

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Bengaluru Office Address

Avanse Financial Services Ltd.
No.777/E, AL-MANNAR Building, 3rd Floor,
HAL 2nd Stage, 100 Feet Road, Indiranagar
Bangalore - 560038, Karnataka
Tel: +91 80 4660 6500

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Chennai Address

Avanse financial Services Ltd.
138/30, 4th Floor, Florida Tower,
Nelson Manickam Road,
Chennai - 600029, Tamil Nadu
Tel: +91 44 4919 2600

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Hyderabad Address

Avanse Financial Services Ltd.
3rd Floor, The Grand building Raj Bhavan Road,
Lumbini Classic Apartment, Somajiguda,
Hyderabad - 500082, Telangana
Tel: +91 40 4995 9900

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Indore Address

Avanse Financial Services Ltd.
Unit no. 406, 4th Floor,
Shekhar Central, Plot no. 4 & 5,
Manoramaganj, Palasia Square, AB Road,
Indore - 452001, Madhya Pradesh
Tel: +91 75 0920 7217

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Jaipur Address

Avanse Financial Services Ltd.
Office No. 1 (West Part), 2nd Floor, Prestige Tower,
At Plot No E-1, Amrapali Marg, Vaishali Nagar,
Jaipur - 302021, Rajasthan
Tel: +91 80 4660 6500

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Kolkata Address

Avanse Financial Services Ltd.
Saket Building, 2nd Floor,
Premise No. 44, Park Street,
Kolkata - 700016, West Bengal
Tel: +91 33 4042 7400

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Mumbai Office Address

Avanse Financial Services Ltd.
Unit No-2, 3 & 4 on Ground floor,
Dynasty Business Park,
J B Nagar, Andheri Kurla Road, Andheri (East),
Mumbai – 400059, Maharashtra
Tel: +91 22 6133 1800

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Delhi Office Address

Avanse Financial Services Ltd.
Building no. 35, 1st Floor,
Ram Kumar Marg, Off Rani Jhansi Road,
Near FedEx, Jhandewalan,
New Delhi -110055, Delhi
Tel: +91 11 2360 2600

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Pune Address

Avanse Financial Services Ltd.
Amelia Apartments, 302 A & 302 B, 3rd Floor,
Squadron Leader Sureshchandra Bhagwat Road,
Model Colony, Shivaji Nagar,
Pune - 411016, Maharashtra

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Raipur Address

Avanse Financial Services Ltd.
Shristi Garden Complex,
Office Number 10/11, 2nd Floor,
Near Subham Corporate, Telibanda,
Opposite Airtel Office,
Telibanda main road, Raipur - 492001, Chattisgarh
Tel: +91 96 9136 6066

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Chandigarh Address

Avanse Financial Services Ltd.
Unit No. 2&3, 2nd floor, Plot No. 143,
City Emporium, Industrial Area, Phase 1,
Chandigarh - 160002, Punjab
Tel: +91 17 2495 0400

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Coimbatore Address

Avanse Financial Services Ltd.
1264 B, 3B, 7th floor, Mayflower Valencia,
Avinashi Road, Nava India,
Coimbatore - 641004, Tamil Nadu
Tel: +91 99 9424 6522

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Vijayawada Address

Avanse Financial Services Ltd.
40-6/3-3, PCS Business Centre,
Co-operative Bank Colony, Moghalrajpuram,
Vijayawada - 520010, Andhra Pradesh
Tel: +91 97 0386 5444

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Visakhapatnam Address

Avanse Financial Services Ltd.
NANO SPACE, DO. No. 47-9-13/1,
3rd Floor, Sri Sai Plaza, 3rd Lane, Dwarakanagar,
Visakhapatnam - 530016, Andhra Pradesh
Tel: +91 77 9404 2028

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Need Further Assistance?

Send us your suggestions, customer queries and complaints.
We’ll get back to you as soon as possible!

Customer Grievance

Avanse Education Loan Grievance Redressal Mechanism

We have a three-tier system to ensure that you get the help you need.

For service requests or complaints, you can contact our Customer Engagement team at:

wecare@avanse.com OR

1-800-266-0200 if you're in India OR

(+91) 22-6680-6464 if you're abroad OR

Send a written request to Avanse Financial Services Limited, 001 & 002 Fulcrum, A-Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400 099.


Once we receive the request or complaint, we'll share an acknowledgement within two working days. We might reach out over e-mail, a letter in the post, SMS or other electronic communication that is legally valid, including WhatsApp. Our aim is to respond to your query within 10 working days.


If we need to investigate your complaint, we may need more than 10 working days to resolve your issue.


If you aren't happy with our response, you can escalate the issue to Level 2.

If you’re unhappy with the resolution provided in Level 1 or haven't received an adequate response to your query, you can escalate it to our Grievance Redressal Officer (GRO). You can contact the GRO at:

Kind Attention: Grievance Redressal Officer (GRO) - Avanse Financial Services Limited,
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.

Tel No.: (+91)22-6859 9999

E-mail: gro@avanse.com

If you do not get an adequate response within one (1) month since escalating it to Level 2 or you are dissatisfied with response provided at Level 2, you can contact us by following the below links:

(A) Ombudsman Scheme details Download
Salient features of NBFC Ombudsman Scheme
Format of complaint to Ombudsman
Contact details of Nodal Officers of Avanse

OR

B) If you are aggrieved by the Ombudsman Award or rejection of Complaint by Ombudsman Office, you can file an appeal within 30 days of receipt of Award or rejection of complaint to-

Executive Director

Consumer Education & Protection Department

Reserve Bank of India