Contact Us
Get in Touch with Us for
Our Timings:
10 a.m. to 7 p.m. IST
Monday to Saturday (excluding public holidays)
Want to Know More?
You can send customer queries to wecare@avanse.com
Corporate and Registered Office Address
Avanse Financial Services Ltd.
001 & 002 Fulcrum, A-Wing, Ground Floor,
Sahar Road, Next to Hyatt Regency, Andheri (East),
Mumbai - 400099, Maharashtra
Ahmedabad Address
Avanse Financial Services Ltd.
105, Pinnacle Business Park,
Corporate Road, Prahlad Nagar,
Ahmedabad – 380015, Gujarat
Tel: +91 79 4105 6000
Bengaluru Office Address
Avanse Financial Services Ltd.
No.777/E, AL-MANNAR Building, 3rd Floor,
HAL 2nd Stage, 100 Feet Road, Indiranagar
Bangalore - 560038, Karnataka
Tel: +91 80 4660 6500
Chennai Address
Avanse Financial Services Ltd.
No 309, 2nd Floor, Bay City Centre,
Poonamallee High Road,
above Maruti Kapico Showroom, Kilpauk,
Chennai - 600010, Tamil Nadu
Tel: +91 44 4919 2600
Hyderabad Address
Avanse Financial Services Ltd.3rd Floor, The Grand building Raj Bhavan Road,
Lumbini Classic Apartment, Somajiguda,
Hyderabad - 500082, Telangana
Tel: +91 40 35170908 | +91 40 35170909 View Map
Indore Address
Avanse Financial Services Ltd.
Unit no. 406, 4th Floor,
Shekhar Central, Plot no. 4 & 5,
Manoramaganj, Palasia Square, AB Road,
Indore - 452001, Madhya Pradesh
Tel: +91 75 0920 7217
Jaipur Address
Avanse Financial Services Ltd.
Office No. 1 (West Part), 2nd Floor, Prestige Tower,
At Plot No E-1, Amrapali Marg, Vaishali Nagar,
Jaipur - 302021, Rajasthan
Tel: +91 80 4660 6500
Kolkata Address
Avanse Financial Services Ltd.
Saket Building, 2nd Floor,
Premise No. 44, Park Street,
Kolkata - 700016, West Bengal
Tel: +91 33 4042 7400
Mumbai Office Address
Avanse Financial Services Ltd.
Unit No-2, 3 & 4 on Ground floor,
Dynasty Business Park,
J B Nagar, Andheri Kurla Road, Andheri (East),
Mumbai – 400059, Maharashtra
Tel: +91 22 6133 1800
Delhi Office Address
Avanse Financial Services Ltd.
Building no. 35, 1st Floor,
Ram Kumar Marg, Off Rani Jhansi Road,
Near FedEx, Jhandewalan,
New Delhi -110055, Delhi
Tel: +91 11 2360 2600
Pune Address
Avanse Financial Services Ltd.
Amelia Apartments, 302 A & 302 B, 3rd Floor,
Squadron Leader Sureshchandra Bhagwat Road,
Model Colony, Shivaji Nagar,
Pune - 411016, Maharashtra
Raipur Address
Avanse Financial Services Ltd.
Shristi Garden Complex,
Office Number 10/11, 2nd Floor,
Near Subham Corporate, Telibanda,
Opposite Airtel Office,
Telibanda main road, Raipur - 492001, Chattisgarh
Tel: +91 96 9136 6066
Chandigarh Address
Avanse Financial Services Ltd.
Unit No. 2&3, 2nd floor, Plot No. 143,
City Emporium, Industrial Area, Phase 1,
Chandigarh - 160002, Punjab
Tel: +91 17 2495 0400
Coimbatore Address
Avanse Financial Services Ltd.
1264 B, 3B, 7th floor, Mayflower Valencia,
Avinashi Road, Nava India,
Coimbatore - 641004, Tamil Nadu
Tel: +91 99 9424 6522
Vijayawada Address
Avanse Financial Services Ltd.
40-6/3-3, PCS Business Centre,
Co-operative Bank Colony, Moghalrajpuram,
Vijayawada - 520010, Andhra Pradesh
Tel: +91 97 0386 5444
Visakhapatnam Address
Avanse Financial Services Ltd.
NANO SPACE, DO. No. 47-9-13/1,
3rd Floor, Sri Sai Plaza, 3rd Lane, Dwarakanagar,
Visakhapatnam - 530016, Andhra Pradesh
Tel: +91 77 9404 2028
Ludhiana Address
Avanse Financial Services Ltd.
B-XX-3369 First floor,
Sandhu Tower 1, Gurdev Nagar,
Ferozepur Road,
Ludhiana- 141001, Punjab
Tel: +91 82 6440 1828
Need Further Assistance?
Send us your suggestions, customer queries and complaints.
We’ll get back to you as soon as possible!
Customer Grievance
Avanse Education Loan Grievance Redressal Mechanism
We have a three-tier system to ensure that you get the help you need.
For service requests or complaints, you can contact our Customer Engagement team at:
1-800-266-0200 if you're in India OR
(+91) 22-6680-6464 if you're abroad OR
Send a written request to Avanse Financial Services Limited, 001 & 002 Fulcrum, A-Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400 099.
Once we receive the request or complaint, we'll share an acknowledgement within two working days. We might reach out over e-mail, a letter in the post, SMS or other electronic communication that is legally valid, including WhatsApp. Our aim is to respond to your query within 10 working days.
If we need to investigate your complaint, we may need more than 10 working days to resolve your issue.
If you aren't happy with our response, you can escalate the issue to Level 2.
It may be noted that the customers shall approach for resolution of their service request/complaint at the first instance to the customer engagement team as mentioned in Level 1 hereinabove, and if their request / complaint remains unresolved for a period of 10 days or they are dissatisfied with the resolution given, they are required to contact Grievance Redressal Cell of the Company:
Kind Attn: Grievance Redressal Manager
Avanse Financial Services Limited 001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.
Email: grievanceredressalcell@avanse.com
Telephone : 1800-266-0200
If you’re unhappy with the resolution provided in Level 2 or haven't received an adequate response to your query, you can escalate it to our Grievance Redressal Officer (GRO).
You can contact the GRO at:
Kind Attention: Grievance Redressal Officer (GRO) - Avanse Financial Services Limited,
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.
Tel No.: (+91)22-6859 9999
E-mail: gro@avanse.com
If you do not get an adequate response within one (1) month since escalating it to Level 2 or you are dissatisfied with response provided at Level 2, you can contact us by following the below links:
| (A) Ombudsman Scheme details | Download |
|---|---|
| Salient features of NBFC Ombudsman Scheme | |
| Format of complaint to Ombudsman | |
| Contact details of Nodal Officers of Avanse |
OR
B) If you are aggrieved by the Ombudsman Award or rejection of Complaint by Ombudsman Office, you can file an appeal within 30 days of receipt of Award or rejection of complaint to-
Executive Director
Consumer Education & Protection Department
Reserve Bank of India
Ombudsman Scheme Downloads
