It may be noted that the customers shall approach for resolution of their service request/complaint at the first instance to the customer engagement team as mentioned in Level 1 hereinabove, and if their request / complaint remains unresolved for a period of 10 days or they are dissatisfied with the resolution given, they are required to contact Grievance Redressal Cell of the Company:

Kind Attn: Grievance Redressal Manager
Avanse Financial Services Limited 001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.

Email: grievanceredressalcell@avanse.com

Telephone : 1800-266-0200

If you’re unhappy with the resolution provided in Level 2 or haven't received an adequate response to your query, you can escalate it to our Grievance Redressal Officer (GRO).
You can contact the GRO at:

Kind Attention: Grievance Redressal Officer (GRO) - Avanse Financial Services Limited,
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.

Tel No.: (+91)22-6859 9999

E-mail: gro@avanse.com

If you do not get an adequate response within one (1) month since escalating it to Level 2 or you are dissatisfied with response provided at Level 2, you can contact us by following the below links:

OR

B) If you are aggrieved by the Ombudsman Award or rejection of Complaint by Ombudsman Office, you can file an appeal within 30 days of receipt of Award or rejection of complaint to-

Executive Director

Consumer Education & Protection Department

Reserve Bank of India