For Customer Grievances please contact following:
Level 1:
(a) In case of any grievance, the Customer may contact the respective Branch Team/s,
either telephonically /by email /by visiting Branch office and register their
complaint/grievance in the complaint register available in the branch.
(b) On registering the complaint you shall be provided an Acknowledgement within 2 working
days of the receipt of complaint by us via e-mail, letter by post or SMS entailing complaint
number. The Company shall endeavor to respond to your grievance within a period of 10
working days from the date of receipt of such grievance via e-mail, letter by post, etc.
(c) However, in case where a Complaint warrants extensive investigation and/or support of the
Complainant / Customer to identify the perpetrator, root cause analysis, or under litigation (incl.
pending with local Police authorities), the turnaround time for responding and resolving such
complaints may be more than 10 working days.
(d) In case the Customer is not satisfied with the resolution/respond provided by the
branch team/s in due course, then he may escalate his complaint in the following manner
Level 2:
In case the Customer is not satisfied with the resolution/respond provided by the branch
team/s in due course, then he/she may contact our Customer Response Team through any
of the following channels:
Avanse Financial Services Ltd,
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099 Maharashtra.
Tel No.: (+91)22-6859 9999
Fax No.: (+91)22-6859 9900, to the attention of Ms. Sonia Sule
Email: wecare@avanse.com
Level 3:
In case the Customer is still dissatisfied with the resolution/respond provided by our
Customer Response Team, then he/she may further contact our Grievance Redressal
Officer through any of the following channels:
Avanse Financial Services Ltd
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099 Maharashtra.
Tel No.: (+91)22-6859 9999
Fax No.: (+91)22-6859 9900, to the attention of Mr. Samir Kumar Mohanty
Email: gro@avanse.com
Level 4:
IIf the complaint/grievance is not redressed within a period of one month or if the Customer is
dissatisfied with the response received, the complainant may appeal the Officer– in- Charge
of Regional office of DNBS of RBI through any of the following channels
CGM- DNBS Officer-in-Charge Mumbai Regional
Office, Opposite Mumbai Central Station, Near
Maratha Mandir Cinema, Byculla, Mumbai 400 008
Tel No.: 022 2493 1214
Email: bomumbai@rbi.org.in
