wecare@avanse.com
Corporate and Registered Office Address
Avanse Financial Services Ltd.
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099
Maharashtra
Branches
Sales Representative Office
Corporate and Registered Office Address
Pune Address
Avanse Financial Services Ltd.
Amelia Apartments,
302 A & 302 B, 3rd Floor,
Squadron Leader Sureshchandra Bhagwat Road,
Model Colony, Shivaji Nagar,
Pune-411016
Maharashtra
Branches
Sales Representative Office
Corporate and Registered Office Address
Chennai Address
Avanse Financial Services Ltd.
138/30, 1st floor, Florida Tower,
Nelson Manickam Road
Chennai – 600029
Tel : 04449192600
Branches
Sales Representative Office
Corporate and Registered Office Address
Hyderabad Address
Avanse Financial Services Ltd.
V.V. Vintage Boulevard,
Flat No. 101, 1st Floor,
Raj Bhavan Road,
Near Yashodha Hospital,
Somajiguda,
Hyderabad – 500 082
Telangana
Tel: 040 4995 9900
Branches
Sales Representative Office
Corporate and Registered Office Address
Kolkata Address
Avanse Financial Services Ltd.
Saket Building, 2nd Floor,
Premise No. 44, Park Street,
Kolkata - 700016
West Bengal
Branches
Sales Representative Office
Corporate and Registered Office Address
Delhi Office Address
Avanse Financial Services Ltd.
35, 1st floor, Motia Khan,
Rani Jhansi Road,
Jhandewalan,
Delhi -110055
Tel: 011 2360 2600
Branches
Sales Representative Office
Corporate and Registered Office Address
Bangalore Office Address
Avanse Financial Services Ltd.
No.777/E, AL-MANNAR Building, 3rd Floor,
HAL 2nd Stage, 100Feet Road,
Indiranagar,
Bangalore – 560 038
Karnataka
Tel: 080 4660 6500
Branches
Sales Representative Office
Corporate and Registered Office Address
Mumbai Office Address
Avanse Financial Services Ltd.
Unit No. 2, 3, 4, Dynasty Business Park,
J B Nagar, Andheri Kurla Road,
Andheri (East),
Mumbai - 400 059
Maharashtra
Tel: 022 6133 1800
Branches
Sales Representative Office
Corporate and Registered Office Address
Ahmedabad Address
Avanse Financial Services Ltd.
B-808, 8th Floor,
Pinnacle Bussiness Park,
Corporate Road, Prahlad Nagar,
Opp. Royal Arcade,
Ahmedabad - 380015.
Tel: 079 4105 6000
Branches
Sales Representative Office
Corporate and Registered Office Address
Indore Address
Metro Tower, C-13, 701, 7th Floor,
A Block, Vijay Nagar,
Indore – 452011
Madhya Pradesh
Arun Shukla: +91 75092 07217
Branches
Sales Representative Office
Corporate and Registered Office Address
Coimbatore Address
Avanse Financial Services Ltd.
No. 171A & 171B, LBR Complex,
2nd Floor, Raju Naidu Road,
Sivananda Colony,
Coimbatore - 641 012
Tamil Nadu
Branches
Sales Representative Office
Corporate and Registered Office Address
Jaipur Address
Avanse Financial Services Ltd.
Office No. 1 (West Part), 2nd Floor,
Prestige Tower, At Plot No E-1,
Amrapali Marg, Vaishali Nagar,
Jaipur - 302 021
Rajasthan
Tel: 014 1459 7700
Branches
Sales Representative Office
Corporate and Registered Office Address
Avanse Financial Services Contact Details
- Education Loan customers
Mr. Vinay Dubey : +91 9013884892 - Education Institution Loan customers
Mr. Sachin Gambhir : +91 9996677330
Branches
Sales Representative Office
Corporate and Registered Office Address
Vijayawada Address
Avanse Financial Services Ltd.
40-6/3-3, PCS Business Centre,
Co-operative Bank Colony,
Moghalrajpuram,
Vijayawada - 520 010
Andhra Pradesh
Branches
Sales Representative Office
Corporate and Registered Office Address
Avanse Financial Services Contact Details
- Education Loan customers
Mr. VenkatRao Pallanti : +91 8142400094 - Education Institution Loan customers
Mr. Naresh Kumar Kolla : +91 9246196794
Branches
Sales Representative Office
Corporate and Registered Office Address
Chandigarh Address
Avanse Financial Services Ltd.
Unit No. 2&3, 2nd floor, Plot No. 143,
City Emporium, Industrial Area, Phase 1,
Chandigarh - 160 002
Punjab
Tel: 017 2495 0400
Branches
Sales Representative Office
Corporate and Registered Office Address
Raipur Address
Avanse Financial Services Ltd.
Shristi Garden Complex,
Office Number 10/11, 2nd Floor
Near Subham Corporate,
Opposite Airtel Office,
Telibanda Main Road,
Telibanda, Raipur - 492 001
Chattisgarh
Dibya Ranjan Darjee: +91 96913 66066
Branches
Sales Representative Office
Corporate and Registered Office Address
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Customer Grievance
Grievance Redressal Mechanism
Great services help companies to drive the customer acquisition, retention and service efficiency. In line with the said philosophy, the Company follows a three (3) tier approach for redressal of customer grievances, as detailed below:
Level 1:
- In case of any service request / complaints, the Customer may contact the Customer Engagement team on any of the below mentioned contact points:
- Email: wecare@avanse.com
- Toll Free Number for Customers calling from India: 1800-266-0200
- Contact Number for Customers calling from Abroad: (+91) 22-6680 6464
- Written request to the below mentioned details:
Avanse Financial Services Limited
001 & 002 Fulcrum, A Wing, Ground Floor, Sahar Road,
Next to Hyatt Regency, Andheri (East),
Mumbai – 400 099, Maharashtra.
- On receipt of service request / complaint, an acknowledgement shall be given within 2 working days by us to the customer via e-mail/ letter by post/ SMS/any other form of legally valid electronic communication including Whats App. The Company shall endeavor to respond to the same within a period of 10 working days.-
- However, in case where a complaint warrants extensive investigation and/or support of the Customer to identify the perpetrator, root cause analysis, or under litigation (incl. pending with local Police authorities), the TAT for responding and resolving such complaints may be more than 10 working days.
- In case the Customer is not satisfied with the resolution/response provided by the Customer Engagement team/s as above, then Customer shall escalate to Level 2 as given below.
Level 2:
It may be noted that the Customers shall approach for resolution of their service request/complaint at the first instance to the Customer Engagement Team as mentioned in Level 1 hereinabove, and if their request / complaint remains unresolved or they are dissatisfied with the resolution given, they are required to contact Grievance Redressal Officer (GRO) of the Company:
Kind Attn: Grievance Redressal Officer (GRO) Avanse Financial Services Limited,
001 & 002 Fulcrum, A-Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099, Maharashtra.
Tel No.: (+91)22-6859 9999
Email: wecare@avanse.com
We will make our best efforts to resolve Customer’s complaint at this level.
Level 3:
If the complaint is not redressed within a period of one (1) month or if the Customer is dissatisfied with the resolution received at Level 2 hereinabove, the Customer may further escalate by following below mentioned procedure:
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Particulars |
Click on the Link |
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3.1 |
Salient features of NBFC |
https://www.avanse.com/pdf/ombudsman-scheme/salient-features-of-the-nbfc-ombudsman-scheme.pdf |
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3.2 |
Format of complaint to Ombudsman |
https://www.avanse.com/pdf/ombudsman-scheme/form-of-complaint.pdf |
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3.3 |
Contact details of Nodal Officers of Avanse and RBI Ombudsman
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https://www.avanse.com/pdf/ombudsman-scheme/nodal-officers-details-2020.pdf |
OR
Write to:
Officer in-charge, Department of Non-Banking
Supervision, Reserve Bank of India,
Mumbai Regional Office,
3rd Floor, Opposite Mumbai Central Station,
Byculla, Mumbai- 400 008
Email: dnbsmro@rbi.org.in
CIN : U67120MH1992PLC068060
